Inspired Living Life Coaching FAQ

Are There Professional Standards for the Coaching Industry?

Yes. The International Coaching Federation (ICF) is the leading global organization for coaches and coaching.

How can I tell if you're the right coach for me?

Let's talk openly about what you want and any worries you have. By sharing your goals and how you like to be coached, we can figure out if we're a good fit for a successful coaching journey together.

Please visit my ABOUT page to discover more about me and how I approach coaching.

How can I begin the coaching process?

Excited to begin the coaching adventure? My calendar is open, let's set up your initial consultation! We'll explore the ins and outs of our coaching journey and chat about your aspirations. Can't wait to connect and get things rolling!

What can you expect from me as your coach?

You can count on me to be your biggest cheerleader, offering unwavering support and motivation as we work towards your goals.
Expect a safe and judgment-free space where you can openly share your thoughts and concerns.
Our sessions will be customized to meet your requirements, addressing the specific challenges you face and supporting your personal growth.
Really listen to what you're saying, and I'll ask questions to help you think more about it.
I'll share practical tools and strategies to help you make real progress and achieve the positive changes you're looking for.
Give you input, straight feedback and operate as a sounding board.
Respect the confidentiality of the agreements we make.

What if I sign up and find it is not the right match for me, is there a refund policy in place?

Absolutely! If you sign up and find that it's not the right fit, we've got you covered with our refund policy.

Your satisfaction is important to us, and we want to ensure you have a positive experience, just reach out within the first month.

To maintain the integrity of the coaching agreement and process, if you sign up but are unable to attend coaching sessions or complete follow-up tasks, refunds are not provided.

Is the client center secure, and is my data kept safe?

We offer three layers of security to ensure the safety and confidentiality of your data:

Username and password protected
Verisign Security certificates (encrypts and digitally signs electronic communications)
Secure Sockets Layer (SSL) certificates are utilized by Hypertext Transfer Protocol Secure (HTTPS) web pages.

Can I trust that my information will remain confidential?

Rest assured, we use the latest security measures to keep your information private and safe. You have exclusive access to your information through a username/password system.

Is it possible to communicate outside of scheduled coaching sessions?

Absolutely! Should you require assistance with any matters that arise between our sessions, feel free to reach out via email. We can have “just in time” coaching via email.

What is the “Enrol Now” link?

If any of the offerings on my programs page catch your eye, simply click on the program you're interested in. Then, if you're ready to dive in, hit the "Enroll Now" button and follow the prompts to set up your personal account for accessing the private client area. Once you've enrolled, I'll receive a notification that your account is ready, and I'll be in touch with you shortly after. Please allow up to 24 hours for this process.

How Do I Access My Private Client Area, and How Do I Login?

Click on your Login Link at programs.mocaleyverdonk.com then, enter the username and password that you created. Don’t have login information yet or are having difficulty? Contact me so we can get an account created for you.

Can I use my usual password for this?

For improved security, pleased consider using distinct passwords for your various online accounts.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login Link. Enter your username and click on the “I Forgot My Password Button”. You will receive an email shortly with your password included.

If you misplaced both your username and your password, contact me via email and I will forward you your information.

I can't log in; my username and password aren't working. What should I do?

Remember that the login information is case-sensitive, so enter it exactly like it was created; if you are unsure what that is, you can contact me via email, and I’ll work with you on figuring this out.

What is in the “Welcome Packet”?

The Welcome Packet is filled with essential forms, documents, and resources that kickstart our coaching journey together. You'll find a "Client Profile" form, a "Goals" form, and a "Discovery" form, along with our coaching agreement, all designed to ensure we hit the ground running before our initial session together.

What if I need to reschedule my appointment?

With at least a 24-hour notice, you can reschedule any appointment by using the online calendaring system:

Email me to advise that you need to reschedule.
To find another appointment, click on the Calendar Link here
Locate blocks of “Available” time
I will receive an email notification letting me know of the new appointment.

How do I pay for coaching services?

Each month, you'll receive an invoice from my practice indicating the amount for that month. You can:

Bring cash to your next-in-person appointment.
Pay using PayPal or Stripe.
E-transfer.